We service and repair most brands of sewing machines, embroidery machines, and sergers at all three locations. All three stores have on-site service unless it needs to be factory serviced.
Bring in your machine to one of our three locations during regular business hours for a quick no charge triage. We will check your threading, bobbin, tension, and needle and we'll do a quick sewing test. We'll let you know if your machine requires service or if you're having an "operator error" issue.
If you leave your machine to be serviced you will be charged the minimum flat rate fee for that type of machine unless it is not repairable. If your machine is not repairable or the cost to repair it would be more than the value of the machine and you decline to have it repaired, there is no charge.
If your machine needs a basic cleaning/service only we charge a flat rate. If your machine needs a minor repair that can be taken care of during a general service there is no extra charge other than parts. You will not be called unless the charge will be 20% over and above the estimate quoted when you dropped off your machine.